Refund Policy

Last updated: 22 October 2026

We want you to be confident in choosing Opract Arc for your institution. This Refund Policy outlines when and how refunds are processed for our subscriptions.

1. Satisfaction Period

New subscribers receive a 14-day satisfaction period from the date their service goes live. If you are not satisfied during this period, you may request a full refund by contacting us at hello@opract.com.

2. Refund Eligibility

Refunds are available in the following situations:

• Within the satisfaction period: Full refund, no questions asked
• Service not delivered: If we fail to deliver your service within the agreed timeframe, you are entitled to a full refund
• Extended outage: If the service is unavailable for more than 72 consecutive hours due to issues on our end, you may request a pro-rata refund for the downtime period
• Billing errors: If you were charged incorrectly, we will refund the overcharged amount

3. Non-Refundable Situations

Refunds are generally not provided in these cases:

• After the 14-day satisfaction period for a standard cancellation (your service continues until the end of the billing period)
• If the institution closes or changes management
• If the service was not used during the billing period
• For partial months or unused portions of a billing period after the satisfaction period

4. How to Request a Refund

To request a refund:

• Email us at hello@opract.com with your institution name and the reason for the request
• We will review and respond within 3 business days
• Approved refunds are processed within 7-10 business days to the original payment method

5. Plan Changes

If you switch from a longer billing cycle to a shorter one, the remaining balance from the longer plan will be applied as credit toward future billing periods. No cash refund is provided for plan downgrades.

6. Cancellation

You may cancel your subscription at any time. Upon cancellation:

• Your service remains active until the end of the current billing period
• No further charges will be made
• Your data is retained for 30 days after deactivation, during which you may request a copy

See our Terms of Service for full cancellation details.

7. Contact

For refund requests or billing questions:

• Email: hello@opract.com
• Website: opract.com